Payment and Shipping
All merchandise must be paid in full, or agreed to be paid in full before we can dispatch. Except for COD orders, we require 100% payment with confirmed order for dispatch of any consignment/container, in addition to all shipping and handling costs, and any other costs that may be notified from time to time.
While availing any of the payment method/s available on Biotica.in, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
- Lack of authorization for any transaction/s, or
- Exceeding the preset limit mutually agreed by you and between your “Bank/s”, or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason/s.
Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information, non-availability of a person available to receive the parcel at the address mentioned) any cost incurred by us for delivery/ redelivery shall be claimed from you.
Biotica Emergent Solution reserves the right to fulfil or not to fulfil an order placed on the website, and can do so at its own discretion without providing any reason to do so.
Cancellation of order
We reserve the right to cancel any order at our sole discretion, under a situation where we are not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.
In case we receive a cancellation notice from you (customer), and the order has not been processed or approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. Biotica Emergent Solution has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Biotica Emergent Solution and accept our decision regarding the cancellation.
Until the order is shipped, you can cancel your order by contacting customer support. Once your order is shipped, we are unable to cancel your order. In case you choose to cancel your order, cancellation charges may apply.
In this case, once you request the cancellation of item(s) in your order, we would need a maximum of 5 business days to cancel the order and initiate refund. Please note that post our initiation of your refund, it may take upto 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
In case your product has been shipped, please refer to our Return Policy mentioned above.
Return & Replacement
Biotica Emergent Solution offers a 3 days replacement guarantee for all products sold on Biotica.in. Products will be replaced only in case of a manufacturing defect, or damage due to transportation, and is invalid in cases of damages due to normal wear and tear, incidental damage due to malfunctioning of product and negligence on part of the customer.
Customers may notify us of any damage or defect within 3 days from the date of delivery, and ship the product back to us for a free replacement. To ensure a seamless return for you, we are required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire the defective/damage product before processing replacement or a refund. In case we do not have the same product in stock, we reserve the right to offer an alternate product.
The refund policy is not applicable for any consumable item which has been used or installed, products with tampered or missing serial numbers, any damage / defect which are not covered under the manufacturer’s warranty, and any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Please ensure you pack the item(s) securely and safely to prevent any loss or damage during transit. We recommend you use a reliable courier service.
We respect your privacy and are committed to protect the same. We do not publish, sell or rent your personal information to third parties for their marketing purposes without your consent.
Colors and Pictures
We have made every effort to display the colors and descriptions of our products that appear on our website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The product pictures are indicative and may not match with actual products. A number of our products are handmade, and hence there may be variances in color, texture, design, shape, detailing, etc. from what you see on your monitor.
Trademarks and Copyrights
The Services and the content and material incorporated in or made available through the Services, are protected by copyrights, patents, trade secrets or other proprietary rights (“Copyrights”). Some of the characters, branding, logos or images on the Services are also protected as registered or unregistered trademarks, trade names and/or service marks owned by us or others (“Trademarks”). You agree to use the Services and its Content lawfully and agree that you will not infringe the intellectual property rights of the owners of Content made available through the Services. The Content, Copyrights or Trademarks may not be used in connection with any other product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits our affiliates or us.
Disclaimer of Warranties and Limitation of Liability
This website is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operations of the website, or the information, content or materials included on the website. You expressly agree that your use of the website is at your sole risk. We reserve the right to withdraw or delete any information from this site at any time at our discretion.
Biotica Emergent Solution disclaim all warranties, express or implied, including but not limited to, implied warranties, of delivery of content and/ or Services, merchantability, etc. We do not warrant that the site, its servers, email or any other communication sent are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
If any provision of these Terms of Service shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable for this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein.
The Services may link you to other websites, software or mobile applications. These sites, software or applications may contain information or material that some people may find inappropriate or offensive. These other sites are not under our control, and you acknowledge that (whether or not such sites are affiliated in any way with us) we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of any site by us or any association with its operators.
We cannot ensure that you will be satisfied with any products or services that you purchase from any third-party site that links to or from the Service or Software. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of any of the information contained in such third-party sites. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you irrevocably waive any claim against us with respect to such sites. You are requested to ensure you comply with the rules, policies and guidelines of such third party websites before conducting any transaction (monetary or otherwise) on that website.
Risk of loss
All items purchased on Biotica.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Biotica Emergent Solution is based out of Coimbatore, India, and any dispute, without regard to principles of conflict of laws, would be governed by laws prevalent in the jurisdiction of Coimbatore.
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